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FAQ - Frequently Asked Questions

Frequently Asked Questions

What does "Fulfilled by Amazon" mean?

Items "Fulfilled by Amazon" are shipped from an Amazon Fulfillment Center to you. All of our standard shipping rates and policies apply to these items, including FREE Super Saver Shipping on qualifying orders over $25.

Amazon also handles all customer service and product returns for "Fulfilled by Amazon" items.

When you place an order on CampingEquipmentAndSupply.com Our Products, Prices, Descriptions, Reviews, Shipping, Returns, A to Z Guarantee and 24 hour customer service are all supplied by Amazon.com. This allows you to shop with confidence and peace of mind. Your personal and financial information will not be collected on our site nor will we have access to it, When you click the "Checkout at Amazon.com" button, your shopping cart items will be transferred directly to Amazon.com's Secure Order Checkout System where you will your personal, payment and shipping details.

Log in with your existing Amazon.com account, or select "I am a new customer" and we'll walk you through the steps to complete your order.

What is the Return Policy

Because order fulfillment is provided by Amazon.com, all orders are subject to the current Amazon.com Return Policy.

You may return new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Items should be returned in their original packaging. Amazon.com will also pay the return shipping costs if the return is a result of an Amazon.com error. Just visit the Amazon.com online Returns Center, and Amazon.com will guide you through the process and even supply you with a return mailing label you can print out.

Does CampingEquipmentAndSupply.com accept phone, fax, email or snail mail orders?

We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only. Our staff will do our best to help you find a product, navigate the site and make sure you have a plesant shopping experience.

After I submit an order with CampingEquipmentAndSupply.com, how will I be advised of the order's progress?

Amazon.com will keep you informed of your order via e-mail. After you place an order, the carrier, ship date, and estimated delivery date for your package will be emailed to you as soon as you see the receipt on your screen. Your tracking number will be emailed to you once the item is shipped.

May I take advantage of a manufacturer mail-in rebate through CampingEquipmentAndSupply.com?

Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.

Is the CampingEquipmentAndSupply.com website secure? What type of security features are utilized to safeguard my information?

Security is a top priority at CampingEquipmentAndSupply.com. When shopping at CampingEquipmentAndSupply.com the only personal information we collect are about the items you wish to order, yourpersonal and payment information is not submitted to or requested by our site, therefore we will not have access to it. After you have been transfered to Amazon.com you will log in to submit sensitive information via the Amazon.com website, your information is protected both online and offline. You can safely enter your entire credit card number via Amazon.com's secure server, the security of your information is protected during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

Will CampingEquipmentAndSupply.com sell or release my personal information?

CampingEquipmentAndSupply.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

Does CampingEquipmentAndSupply.com offer a paper catalog?

Not at this time.

What happens when an item is out-of-stock?

We do not sell merchandise that we don't have in-stock, which is why we provide a convenient Auto-Notify feature. Simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase.

How do I use CampingEquipmentAndSupply.com's shopping cart?

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field, and click "Update". If you need to shop for more items, continue shopping. After you've added all items you want to purchase to your shopping cart, and if everything meets your satisfaction, click "Checkout at Amazon.com" and log in following the onscreen instructions. If you're a new customer, choose "I am a new customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal to complete your order.

Are open box items qualified for rebate offers?

No, we do not offer (or honor) rebates for open box items. A rebate offer for a new product will not be honored for a open box unit of the same product.


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